Legal Last Updated: January 2025

vs789 Privacy Policy — Your Data, Protected

At vs789, your privacy matters. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over it. We've written this in plain language — not legal boilerplate — so you can actually understand what happens to your information when you use the vs789 platform.

Effective Date: 1 January 2025  |  Version 2.4
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vs789 does not sell your personal data to third parties. Your information is used only to operate the platform and improve your experience.

How vs789 Keeps Your Data Safe

Six core privacy commitments we make to every Bangladesh player

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We Never Sell Your Data

vs789 does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used to operate the platform and improve your experience — nothing else. This is a firm commitment, not a policy that changes with business conditions.

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Encrypted Data Storage

All personal data stored by vs789 is encrypted at rest using AES-256 encryption. Data transmitted between your device and the vs789 platform is protected by TLS 1.3. Your payment details are never stored on vs789 servers — they are handled directly by our licensed payment processors.

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Minimal Data Collection

vs789 only collects the personal data that is genuinely necessary to operate the platform, comply with licensing requirements, and process payments. We don't collect data for the sake of it. If we don't need it, we don't ask for it.

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Full Transparency

This Privacy Policy tells you exactly what data we collect, why we collect it, who we share it with, and how long we keep it. There are no hidden data practices at vs789. If something changes, we update this policy and notify you directly.

You Control Your Data

You have the right to access, correct, or request deletion of your personal data at any time. You can also opt out of marketing communications with a single click. vs789 processes all data rights requests within 30 days of receipt.

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Licensed and Compliant

vs789 operates under a valid gaming licence that includes strict data protection requirements. Our data handling practices are audited as part of the licensing process. We comply with applicable data protection laws and update our practices when regulations change.

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About This Policy

This Privacy Policy applies to all personal data collected by vs789 through the vs789.casino website, the vs789 mobile app, and any other vs789 services. By using the vs789 platform, you agree to the collection and use of your data as described in this policy.

1. Introduction

vs789 is committed to protecting the privacy of every player who uses our platform. This Privacy Policy describes how vs789 collects, uses, stores, and shares personal data in connection with the operation of the vs789 casino and betting platform at vs789.casino.

We understand that privacy is important to our players in Bangladesh. When you register at vs789, deposit funds, place bets, or contact our support team, you share personal information with us. This policy explains exactly what we do with that information and what choices you have.

This policy should be read alongside the vs789 Terms and Conditions and Responsible Gaming Policy. If you have any questions about how vs789 handles your personal data, contact us at [email protected].

2. Data We Collect

vs789 collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third parties such as payment processors.

2.1 Information You Provide

  • Full legal name and date of birth
  • Email address and phone number
  • Residential address
  • Username and password (password stored in hashed form only)
  • Identity verification documents (National ID, passport, driving licence)
  • Proof of address documents
  • Payment method details (bKash number, Nagad number, bank account details)
  • Communications sent to vs789 support

2.2 Information Generated by Platform Use

  • Login timestamps and session duration
  • Device type, operating system, and browser version
  • IP address and approximate location
  • Betting history, game history, and transaction records
  • Bonus claims and wagering activity
  • Pages visited and features used within the platform
  • App version and device identifiers (for mobile app users)

2.3 Information from Third Parties

  • Payment confirmation data from bKash, Nagad, Rocket, and bank partners
  • Identity verification results from KYC service providers
  • Fraud and risk signals from our security partners
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Payment Data

vs789 does not store full payment card numbers or mobile banking PINs on our servers. Payment transactions are processed by licensed third-party payment processors. vs789 only receives confirmation of payment and the account identifier (e.g. your bKash number) to match the transaction to your account.

3. How We Use Your Data

vs789 uses your personal data for the following purposes:

Purpose Data Used
Creating and managing your account Name, email, phone, date of birth, address
Processing deposits and withdrawals Payment details, transaction history
Verifying your identity (KYC) ID documents, proof of address, selfie
Preventing fraud and money laundering IP address, device data, transaction patterns
Providing customer support Account data, support communications
Sending promotional offers (with consent) Email address, phone number, betting preferences
Improving platform performance Usage data, device data, session data
Complying with licensing obligations Full account and transaction history
Responsible gaming monitoring Betting patterns, session data, deposit history

5. Data Sharing

vs789 does not sell your personal data. We share data only in the following limited circumstances:

5.1 Service Providers

vs789 works with trusted third-party service providers who process data on our behalf. These include payment processors (bKash, Nagad, Rocket), identity verification providers, fraud detection services, and cloud hosting providers. All service providers are contractually required to handle your data securely and only for the purposes we specify.

5.2 Regulatory and Legal Requirements

vs789 may be required to share player data with our licensing authority, law enforcement agencies, or financial regulators in response to lawful requests. We will notify you of any such disclosure where we are legally permitted to do so.

5.3 Business Transfers

In the event that vs789 is acquired by or merged with another company, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity before the transfer takes place.

No Third-Party Marketing

vs789 never shares your personal data with third-party advertisers or marketing companies. Any promotional communications you receive will come directly from vs789, and only if you have opted in to receive them.

6. Data Retention

vs789 retains your personal data for as long as your account is active and for a period after account closure as required by our licensing obligations and applicable law. Specific retention periods are as follows:

  • Account registration data: retained for 5 years after account closure
  • Transaction and betting records: retained for 5 years after the transaction date
  • Identity verification documents: retained for 5 years after account closure
  • Support communications: retained for 3 years after the communication date
  • Marketing consent records: retained for 3 years after consent is withdrawn
  • Technical logs (IP addresses, session data): retained for 12 months

After the applicable retention period, your data is securely deleted or anonymised. Anonymised data (where you can no longer be identified) may be retained indefinitely for statistical and analytical purposes.

7. Your Data Rights

As a vs789 player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request".

01
Right of Access

Request a copy of all personal data vs789 holds about you. We will provide this within 30 days of your request.

02
Right to Rectification

Request correction of any inaccurate or incomplete personal data held in your vs789 account.

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Right to Erasure

Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.

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Right to Restriction

Request that vs789 restricts processing of your data in certain circumstances, such as while a dispute is being resolved.

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Right to Portability

Request your personal data in a structured, machine-readable format so you can transfer it to another service provider.

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Right to Object

Object to processing of your data for direct marketing purposes at any time. We will stop processing immediately upon receipt of your objection.

vs789 will respond to all data rights requests within 30 days. In complex cases, we may extend this to 60 days, in which case we will notify you of the extension and the reason for it.

8. Cookies

vs789 uses cookies and similar tracking technologies on the vs789.casino website and mobile app. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.

8.1 Types of Cookies We Use

Cookie Type Purpose Can Be Disabled?
Essential Required for login, session management, and security No — platform won't function without these
Functional Remember your language, display preferences, and game settings Yes — via cookie settings
Analytics Understand how players use the platform to improve performance Yes — via cookie settings
Marketing Deliver relevant promotions based on your activity Yes — via cookie settings or account preferences

You can manage your cookie preferences at any time through your browser settings or the vs789 cookie preference centre. Note that disabling essential cookies will prevent you from logging in to your vs789 account.

9. Marketing Communications

vs789 will only send you promotional emails, SMS messages, or push notifications if you have explicitly opted in to receive them. You can opt in during registration or at any time through your account settings.

You can opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in any vs789 marketing email
  • Updating your communication preferences in your account settings
  • Contacting vs789 support at [email protected]

Opting out of marketing communications does not affect transactional communications such as deposit confirmations, withdrawal notifications, or security alerts. These are sent regardless of your marketing preferences as they are necessary for the operation of your account.

10. Data Security

vs789 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. These measures include:

  • AES-256 encryption for data stored on vs789 servers
  • TLS 1.3 encryption for all data transmitted between your device and vs789
  • Two-factor authentication available for all player accounts
  • Regular security audits and penetration testing by independent third parties
  • Strict access controls — only authorised vs789 staff can access player data, and only when necessary
  • Automatic session timeouts after periods of inactivity

Despite these measures, no online platform can guarantee absolute security. If you suspect that your vs789 account has been compromised, contact our support team immediately via live chat.

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Data Breach Notification

In the unlikely event of a data breach that affects your personal data, vs789 will notify you within 72 hours of becoming aware of the breach, in accordance with our licensing obligations. We will provide details of what data was affected and what steps we are taking to address the situation.

11. Minors

The vs789 platform is strictly for adults aged 18 and over. vs789 does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated data.

If you believe that a minor has registered at vs789, please contact us immediately at [email protected] so we can investigate and take appropriate action.

12. Changes to This Policy

vs789 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players via email and display a notice on the vs789 platform at least 14 days before the changes take effect.

The current version of this Privacy Policy is always available at vs789.casino/privacy-policy. The effective date at the top of this page indicates when the current version was last updated. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vs789 handles your personal data, please contact us through any of the following channels:

For data rights requests specifically, please email [email protected] with the subject line "Data Rights Request" and include your registered email address and a description of your request. We aim to respond to all privacy-related queries within 5 business days.

Your Privacy, Our Priority

Play at vs789 — Safe, Secure, and Transparent

Now you know exactly how vs789 handles your data. We keep things transparent because we believe you deserve to know. Register free today and experience a platform that takes your privacy as seriously as your winnings.